Required Documents for a Claim

Traffic accident report/agreement protocol or record of statement and eyewitness

Statement in case there is not any police report or record

Vehicle license photocopy

Driver’s license photocopy

Alcohol Report

Pictures of damaged vehicle and repair invoice in case no adjuster is appointed

Positive D/M consent if there is a pledge on the vehicle

Police station application record

Original of vehicle license bearing stolen seal

Positive D/M consent if there is a pledge on the vehicle and notarized letter stating that pledge annotation is removed

Receipt of discharge issued by Ministry of Finance

Letter issued by traffic registration department that traffic registration is erased

Police station and auto theft office letters stating that the vehicle couldn’t be found

Power of attorney (a copy of it to be received from our company)

Original and spare keys

Officially certified copy of Traffic Accident Report, or any accident report prepared between the parties and, records of statements or eyewitnesses, if any;

License of the vehicle of injured party;

Pictures of damaged vehicle, if any; and

Bank account details (bank - branch name, IBAN number) of the owner of the damaged vehicle / damaged third person.

(A) Documents requested by Vehicle Claims department:

Statement of request for loss of value; and

Adjuster report if a survey was made for material damage.

(A) Documents requested by Vehicle Claims department:

Certificate of ownership of damaged property (title deed, invoice for purchase, official letter of public organization, etc.),

Invoice and accounting records for repairing the damaged property of third person.

Medical board report prepared according to the Regulation on Assessment of Disability for Adults and Regulation on Assessment of Special Needs for Children;

Epicrisis report;

General forensic examination report;

Reports on all medical examinations and treatments;

Identity photocopy of the injured party;

Accident report, expert report (if any), estimation report or court decree;

Final income status document of the injured party as of accident date;

Bank account details (bank - branch name, IBAN number) of the beneficiary; and

Statement of explicit consent provided by the injured party for accessing, processing and transferring the health data.

Accident Report, Expert Report (if any), estimation report or court decree;

Certificate of inheritance;

Certificate of death and autopsy report of deceased;

Current certificate of identity register copy indicating the details of parents;

Final income status document of the deceased person as of accident date; and

Bank account details (bank - branch name, IBAN number) of the beneficiary.

For Natural Persons: Photocopy of the birth certificate and declaration of signature, contact details.

For Legal Entities: Photocopies of tax statement, trade registry gazette, signature circular and birth certificates of authorized persons indicated in the circular.

Accident Report

Letter of request of the injured party

Document for determination of damage (adjuster’s report, court expert report)

Certificate of inheritance, burial permit, copy of family birth registration, autopsy report of deceased in case of death

Document for medical treatment expenses, original copies of prescriptions and medicine clippings in case of injury

Social security payroll

Statement of employment

Report of occupational safety and social security inspectors regarding the work accident

Court’s fault report

Certificate of inheritance, burial permit, copy of family birth registration, autopsy report of deceased in case of death

Original copies of invoices for medical treatment expenses in case of injury

Accident report

Certificate of inheritance

Burial permit

Family birth registration copy

Autopsy report of deceased

Accident report

Physician and hospital reports

Original copies of invoices for medical treatment expenses

Medicine clippings and prescriptions.

Accident report

Hospital committee report indicating the disability

Eyewitness report;

Record of statement;

Letter of police/gendarmerie station stating that the offender and stolen properties are found or not (after a waiting period of 1 month);

Explanation detailing how the damage happened;

Letter of request for indemnity explaining the loss;

Photocopy of title deed or rental contract;

Copies of invoices for stolen goods (if any).

Fire brigade report (certified copy);

Records prepared by official authorities;

Invoices for repair, if any;

Copy of land title or rental contract in the case of building claims;

Verdict of non-prosecution received from Public Prosecutor’s Office (to determine whether it is deliberate or not);

Photos indicating the damaged parts;

Letter of request explaining the loss;

Detailed statement in case the fire was extinguished by the insured party before it grows;

If the damage was caused by a third person, the name and address of this person, if possible.

Letter of request stating the loss in your damaged properties (building and/or household goods);

Certified report issued by the Department of Disaster Affairs indicating the condition of damage of the covered asset;

Invoices for repair (if any);

Copy of title deed or rental contract;

Property tax return and/or occupancy permit;

Photos of any damaged sections;

Copy of mandatory earthquake insurance policy.

Explanation detailing how the damage happened;

Request letter for compensation detailing the damage incurred;

Photos indicating the damaged glass;

Repair invoice;

Explanation detailing how the damage happened;

Letter of request explaining the loss;

Photocopy of title deed or rental contract;

Invoices for procurement of damaged goods (if any);

If the damage was caused by a third person, the name and address of this person, if possible.

Eyewitness report;

Record of statement;

Letter of police/gendarmerie station stating that the offender and stolen properties are found or not (after a waiting period of 1 month);

Explanation detailing how the damage happened;

Letter of request for indemnity explaining the loss;

Photocopy of title deed or rental contract;

Copies of invoices for stolen goods (if any).

Fire brigade report (certified copy);

Records prepared by official authorities;

Invoices for repair, if any;

Copy of land title or rental contract in the case of building claims;

Verdict of non-prosecution received from Public Prosecutor’s Office (to determine whether it is deliberate or not);

Photos indicating the damaged parts;

Letter of request explaining the loss;

Detailed statement in case the fire was extinguished by the insured party before it grows;

Workplace tax statement;

Invoices for procurement of damaged goods;

Financial records of the workplace;

If the damage was caused by a third person, the name and address of this person, if possible.

Letter of request stating the loss in your damaged properties (building and/or household goods);

Certified report issued by the Department of Disaster Affairs indicating the condition of damage of the covered asset;

Invoices for repair (if any);

Copy of title deed or rental contract;

Property tax return and/or occupancy permit;

Photos of any damaged sections;

Copy of mandatory earthquake insurance policy.

Explanation detailing how the damage happened;

Request letter for compensation detailing the damage incurred;

Photos indicating the damaged glass;

Repair invoice;

Explanation detailing how the damage happened;

Letter of request explaining the loss;

Photocopy of title deed or rental contract;

Invoices for procurement of damaged goods (if any);

In the case of a workplace, all financial records and tax statement;

If the damage was caused by a third person, the name and address of this person, if possible.

Original or photocopy of invoice

Original or photocopy of bill of lading

Vessel reserves record, if the goods are unloaded as damaged from the vessel (this document must certainly bear the signature of vessel captain or agency)

Inspection record

Customs reserve record, if the commodity was damaged within customs zone

If the goods became damaged within customs zone and the customs administration avoids from providing the reserve record, the goods must not be withdrawn from the customs and a court determination must be requested by applying to the local Civil and Commercial Courts of First Instance (judicial expenses for such determination will be borne by the insurer)

Freight agreement, if the transportation was awarded by an agreement

Cargo report (if the vessel reserve record is already obtained, there is no need for this document)

Name/title and address of shipowner and their agency in Türkiye (important)

Timesheet and packing list

Customs closing declaration

Tallies and bills of weight in case of evacuation free alongside ship

The detached delivery order or non-delivery order, if the goods were unloaded as missing or were never unloaded from the vessel

Report of Lloyd’s adjuster in the case of damages in abroad

Loading manifest

Loading and discharge port Ullage reports (supervision reports), preparation letter, empty tank certificate, protest letters in the case of transportation of liquid commodities

Photograph

Invoice, waybill or bill of lading (shipment waybill in case of domestic transportation)

If the goods are unloaded as damaged from the vehicle, the reserve record (this document must bear the signatures of relevant persons transporting the commodity, the truck driver, and railway administration)

Inspection record

Photograph

If the goods are damaged within the customs zone, the customs reserve record (this document must bear the signatures of customs officers or operators)

If the goods are damaged within customs zone and the customs administration avoids from providing the reserve record, a court’s determination is required.

The detached delivery order or non-delivery order, if the goods were unloaded as missing or were never unloaded from the transportation means

Customs closing declaration

Freight agreement, if the transportation was awarded by an agreement

Photocopies of the traffic accident report, the driver’s license and vehicle license, if the damage was occurred as a result of accident

Name-title and address of the transporting company and name-title and address of their agency in Türkiye

Truck scorecard (for transportations in abroad)

In case of transportation by any means of transport, if no damage is detected at the time of delivery from the vehicle or at first glance or if the damage is detected later, it must be reported in writing to the carrier or its representative (agency) at the destination port within 3 days at the latest from the date of delivery.

Statement of insured party

Certificate of sea worthiness

Meteorology report

Salvage offers

Deck, machine and radio journals

Invoices for repairing and other expenses

Minimum safety certificate for nautical equipment

Statement of the insured party and relevant records about the incident

Technical service report

Fire brigade report if a damage was occurred as a result of fire

If it is a theft claim, police station report and report evidencing that property couldn’t be found

Invoice for procurement of the damaged device

Photograph

Statement of the insured party and relevant records about the incident

Technical service report

Offers regarding the claim

Invoice for procurement of the damaged device

Photograph

Statement of the insured party and relevant records about the incident

Estimation summary, progress payment reports

Agreement between the owner and contractor

Acceptance delivery protocol, if provisional acceptance was made

Project, tender agreement

Photograph

Statement of the insured party and relevant records about the incident

Estimation summary, progress payment reports

Agreement between the owner and contractor

Any offer and expenditure regarding repairing the damage

Photograph