Privacy Policy

Türkiye Sigorta Anonim Şirketi (hereinafter referred to as the “Company”) and Türkiye Hayat Emeklilik ve Hayat Anonim Şirketi (also referred to as the “Company”) operate in the fields of private pension and life insurance. With a customer-centric approach and a strong focus on information security, the Companies provide services in private pension contracts, life insurance, and non-life insurance transactions.

In this regard, our Company has adopted the following fundamental principles to protect the confidentiality of the information you provide via our website www.turkiyesigorta.com.tr (hereinafter referred to as the “Website”), internet branch (hereinafter referred to as the “Internet Branch”), and mobile branch (hereinafter referred to as the “Mobile Branch”).

By using our Website, Internet Branch, or Mobile Branch, users are deemed to have accepted these Terms of Use and Privacy Policy.

Through our Website, Internet Branch, and Mobile Branch, users may apply for products/services, update their information, or carry out other transactions related to our products. Our Company takes the necessary technical measures to ensure the security of the data entered in these areas.

To better serve our customers and to reach prospective customers interested in our products and services, our Company may request certain personal data (such as name, surname, phone number, email address, etc.) via our Website.

Information entered by our customers via the Website, Internet Branch, or Mobile Branch, as well as transactions related to our products, cannot be viewed by other internet users. Access to the personal data shared by our customers is restricted, including for Company personnel.

Such information is stored in a secure environment that is not publicly accessible and is used solely within the Company.

To ensure the security of the information entered on our Website, our Company maintains its systems and internet infrastructure at the most secure level and takes all necessary precautions. This responsibility includes the highest level of confidentiality possible under the conditions of the internet environment. However, it must be understood that full security on the internet can never be absolutely guaranteed.

Our Website respects the privacy rights of its users and keeps all information provided through the site confidential. Nonetheless, our Website cannot be held responsible for any damage that may arise to individuals or institutions due to the legal or illegal actions of third parties.

The Company shall not share any of the aforementioned information with any third party, institution, or organization without the explicit consent or contrary instruction of the customer, unless there is a legal obligation to do so.

The Company may disclose such information only within the scope of the necessary authorizations and applicable legal regulations. If regulatory authorities, competent institutions, or legislative, executive, or judicial bodies request the disclosure of customer information pursuant to applicable laws and regulations, such information shall be disclosed only to the extent necessary and solely for the relevant purpose.

Unless there is a legal obligation, this information shall not be shared with third parties under any circumstances, shall not be used for any non-operational or commercial purpose, and shall not be sold.

With the customer’s explicit consent, the Company may share the contact information of customers and prospective customers with its affiliated sales channels—such as agencies, brokers, banks, and direct sales offices—for the purposes of marketing, advertising, and other promotional or communication activities in line with the intended purpose.

The information shared with the Company by customers or prospective customers may be used, with their consent, to promote products, services, and campaigns, and to inform them about updates and events.

The Company’s Privacy Notice on the Processing of Personal Data, prepared in accordance with the Personal Data Protection Law (KVKK), is accessible via our Website.

The content of our Website, Internet Branch, and Mobile Branch is prepared by our Company. In cases where the Company cooperates with third-party service providers for support services, it ensures that such third parties comply with the Company’s privacy standards and requirements.

Our Website may contain links to other websites. The commitments outlined in this Terms of Use and Privacy Policy apply only to our own Website and do not cover other websites. When users are redirected to other websites via links from our Website, the privacy and usage policies of those websites shall apply. The Company assumes no responsibility for the use of information, ethical standards, privacy principles, quality or service standards, or any material or non-material damages or losses that may arise from the use of such external websites accessed via advertisements, banners, or any other content on our Website.

Upon first registration to our Internet Branch or Mobile Branch, customers will log in using their Turkish ID number / Blue Card number / customer number or foreign identity number, along with a one-time password sent to the mobile phone number registered with our Company. For subsequent logins, customers will continue to use their Turkish ID number / Blue Card number / customer number or foreign identity number as their username and enter the password they have created themselves.

Depending on the features of their mobile device, customers may also access their accounts using facial recognition and/or fingerprint recognition technologies, in addition to their self-created password.

Customers acknowledge, declare, and undertake that the password they create is personal, that it shall be deemed as their explicit consent for all transactions carried out using it, that no additional written instruction shall be required, that they shall exercise due diligence and take all necessary precautions to keep the password confidential and prevent its use by third parties. As usernames and passwords are personal, they agree never to share them with any third party or institution, to immediately notify the Company of any suspicious activity, and that any transaction performed using the password shall be deemed to have been performed by the customer themselves. The Company shall not be held liable in such cases and shall not be required to obtain any additional written instruction from the customer for these transactions.

Customers shall be bound by all transactions carried out through the Internet Branch and Mobile Branch, provided that such transactions are conducted in accordance with the relevant instructions and guidance available through these channels.

Customers hereby acknowledge and accept in advance that the Company is under no obligation or commitment to notify them of the transactions carried out under this Terms of Use and Privacy Policy, and that it is the sole responsibility of the customer to monitor and verify the outcomes of their own transactions.

The customer performing a transaction shall bear sole responsibility for the authenticity and accuracy, both in form and substance, of all requests and instructions submitted to the Company. The Company shall not, under any circumstances, be held liable for any damages or losses incurred by the customer or any third party as a result of inaccuracies or errors in the information provided by the customer.

Customers acknowledge and accept in advance that the Company shall not be held liable for any interruptions, suspensions, or terminations in the provision of services offered via electronic platforms due to malfunctions or other technical issues, nor for any service disruptions caused by server-related problems or other internet-based failures.

Customers may carry out remote transactions via the Internet Branch and Mobile Branch, including purchasing, early payment of due amounts, partial payments, and future due closures. Customers acknowledge and accept that such transactions shall be conducted via credit card or debit card.

Customers further declare and accept in advance that they will provide complete and accurate credit card or debit card information during these transactions, and that they consent to the storage and use of this information for the execution of payment transactions.

In cases where the fee cannot be blocked due to reasons such as insufficient funds in the customer’s credit card, invalid or incorrect credit/debit card information, or failure to complete a bank transfer in due time, the transaction will be suspended until the payment is successfully blocked or completed. In such cases, the customer will be informed via an error message displayed on the screen.

If this error message is not delivered due to technical reasons (such as power outage, internet disconnection, etc.), the customer accepts in advance that the Company’s internal records shall prevail and be deemed accurate and binding.

All copyrights relating to the information, materials, and their arrangement found on our Website, Internet Branch, and Mobile Branch belong to the Company. Except for third-party materials expressly indicated on the website, all copyrights, registered trademarks, patents, intellectual and other proprietary rights regarding the information and materials contained therein are reserved by the Company.

At Türkiye Sigorta A.Ş. (the “Company”) and Türkiye Hayat Emeklilik ve Hayat A.Ş. (the “Company”), we are committed to protecting the confidentiality, integrity, and availability of our assets and reducing information security risks to an acceptable level through our Information Security Policy.

In order to manage all types of risks to business continuity and information assets within the defined scope, we manage our operations in an integrated manner with other management systems by:

Documenting, auditing, and continuously improving our Information Security Management System (ISMS) in line with its requirements,

Systematically managing risks related to information assets,

Providing training to improve both the technical and behavioral competencies of employees to enhance information security awareness.

Through the implementation of this policy, Our Company is committed to: Complying with legal obligations and applicable regulations, Adhering to the terms of contracts entered into with third parties (business partners, customers, suppliers), Ensuring the continuity of core and supporting business functions with minimal disruption, Minimizing any financial or opportunity losses arising from security incidents, Meeting all information security requirements. This policy is adopted as a fundamental principle and has been shared with relevant parties.