Insurance
Identification of Data Controller:
Data Controller: Türkiye Sigorta Anonim Şirketi
Mersis No: 0434005698400014
Address: Büyükdere Cad. No:110 34394 Esentepe - Şişli / ISTANBUL
Phone & Fax No: 0212 355 65 65 & 0212 355 64 64
Customer Services Number: 0850 202 2020
Email: [email protected]
Registered Email: [email protected]
Web Page: www.turkiyesigorta.com.tr
We, Türkiye Sigorta Anonim Şirketi (“Company”), acting as the “Data Controller”, would like to inform you regarding the purposes of processing your personal data, the legal basis for such processing, and your rights under Personal Data Protection Law No. 6698 (“Law No. 6698”). The Company implements the utmost security protocols to guarantee that your personal information is gathered, stored, shared, and kept confidential as per the Law No. 6698.
Purposes for the Processing of Personal Data:
Your personal data and special categories of personal data* may be processed by the Company in accordance with the principles as set forth in Article 4 of the Law No. 6698 as well as the personal data processing conditions as defined in Articles 5 and 6 of the said Law and for the purposes listed below:
Establishment and execution of any insurance contracts offered by the Company, as well as all processes related to such contracts in terms of contractual relationship;
Fulfillment of our obligations under Turkish Commercial Code, Insurance Law, Law on the Prevention of the Laundering of Proceeds of Crime, Turkish Civil Code, and other legislation to which the Company is subject;
Performance of any insurance operations in accordance with the Company’s procedures and/or applicable legislation;
Conduct of any business and transactions with partners and/or vendors within the scope of the provision and development of products and services;
Implementation of risk evaluation and indemnity payment procedures concerning the provided insurances, as well as the policy issuance processes;
Reassurance of risks, and conduct of co-insurance operations;
Filing of all records and documents that will serve as the basis for electronical (internet branch, mobile application, digital assistant, WhatsApp line, call center, social media, etc.) or hardcopy format;
Documentation of any details such as identity and address verification, occupation, income level, and the reason for engaging in transactions with the Company, in order to meet our obligations to know our customers as required by applicable legislation;
Handling of customer relations related to the Company’s products and services, ensuring customer satisfaction;
Obtaining information from local postal services, national address database (Central Population Administration System “MERNIS”) and similar institutions for verification and updating of address;
Management of the business and transactions carried out by the Company with its main shareholders and affiliates;
Planning and execution of business activities and operational processes;
Management of corporate sustainability, corporate governance and strategic planning processes;
Planning, auditing, and execution of information security processes;
Processing of online visitor data in accordance with applicable legislation;
Completion of membership formalities on our online platforms;
Recording images with security cameras at the Company’s headquarters and service units in accordance with workplace security practices and legal obligations;
Planning and execution of marketing, sales, and after-sales support service activities;
Promotion and marketing of products and services, cross-selling, surveys, statistical analyses and market researches through targeting, profiling and analysis in line with your preferences and tastes, as part of your explicit consent and permission regarding the sending of commercial electronic messages so as to enhance service quality and/or to conduct marketing analyzes;
Sharing risks with reinsurance companies abroad for reinsurance purposes based on your explicit consent;
Compliance with disclosure and reporting obligations whenever requested by administrative authorities, including but not limited to Turkish Ministry of Treasury and Finance, Central Bank of the Republic of Türkiye, Insurance and Private Pension Regulation and Supervision Authority, Capital Markets Board, Central Securities & Trade Repository of Türkiye, Association of Insurance, Reinsurance and Pension Companies of Türkiye, Insurance Arbitration Commission, Insurance Information Center, Financial Crimes Investigation Board, and Credit Registration Bureau;
Handling of the legal actions and enforcement proceedings in which the Company is involved;
Planning and execution of audit activities; and Processing of the data we have obtained regarding the determination of insurance coverage limits (for health insurances) during the initial phase of our offer, and processing of your relevant data even if you are not our insured/customer in accordance with the risk acceptance requirements.
In addition, under the legislative change that came into effect on 01.06.2024, your health data, including your sensitive personal data, is processed based on the legal basis as set forth in Article 6/3, subparagraph b of Law No. 6698 (“Explicitly provided for in the laws”), and subparagraph d of the said Law (“Necessary for the establishment, exercise or protection of a right”), and may be obtained from you and/or public or private healthcare providers, is recorded in the Company’s data filing system, and stored for such periods as stipulated by applicable legislation.
Transfer of Your Personal Data:
Under Insurance Law and other applicable legislation, your personal data and special categories of personal data may be transferred to any governmental and administrative authorities, including but not limited to Turkish Ministry of Treasury and Finance, Central Bank of the Republic of Türkiye, Insurance and Private Pension Regulation and Supervision Authority, Capital Markets Board, Central Securities & Trade Repository of Türkiye, Association of Insurance, Reinsurance and Pension Companies of Türkiye, Insurance Arbitration Commission, Insurance Information Center, Financial Crimes Investigation Board, and Credit Registration Bureau, as well as to our shareholders and direct/indirect subsidiaries or affiliates, insurance/pension companies, domestic and/or international agencies, brokers, intermediaries, financial institutions, investment/portfolio companies, reinsurance companies, suppliers, vendors, program partners, and third persons, for such purposes as specified in Article 1 of this Disclosure Form within the scope of the provisions of Articles 8 and 9 of Law No. 6698 regarding the transfer of personal data domestically and abroad.
Method and Legal Basis for the Collection of Personal Data:
Within the scope of the conditions for the processing of personal data as specified in Articles 5 and 6 of Law No. 6698, for the purposes of processing as defined in Article 1 of this Disclosure Form, and on basis of the fact that your personal data is necessary for the establishment and execution of a contract with the Company, is clearly stipulated in the laws, and is mandatory for the establishment, exercise or protection of a right, for the fulfillment of legal obligations, and for the legitimate interests of the Company, including in cases requiring explicit consent, based on your explicit consent, and if you have already given permission for commercial electronic messages, based on this permission, personal data may be collected from the Company’s Head Office Units, Regional Directorates, Liaison Offices, Agencies, Intermediaries, Brokers, Insurance and Pension Companies, governmental institutions and organizations, policy and contract parties, call center, digital platforms (internet branch, mobile application, digital assistant, WhatsApp line, social media, etc.), verbally, in writing or electronically through cookies on such platforms, the Identity Sharing System and all other similar channels by automatic or partially automatic methods.
Rights of the Data Subject:
If you, as the Data Subject, submit your claims regarding the rights listed below to the Company, your claim shall be processed on a free-of-charge basis through identity verification as soon as possible but no later than thirty days, via written or secure electronic communication channels. Nevertheless, if the procedure incurs an extra charge, our Company shall apply the fee schedule set by Personal Data Protection Authority.
It is crucial that the personal data we possess about you is correct and current, so it is vital to notify the Company whenever there are any changes to your personal data.
You, as the Data Subject, have the rights:
to find out whether your personal data has been processed;
to request for information if your personal data has been already processed;
to ask for information about the purpose of processing your personal data and whether it is used for the intended purpose as specified;
to know third parties to whom your personal data is transferred domestically or abroad;
to ask for rectification in case your personal data has been processed incompletely or incorrectly, and to request that the process conducted in this context be notified to third parties to whom your personal data has been transferred;
to ask for the deletion or destruction of your personal data, and to request that the process conducted in this context be notified to third parties to whom your personal data has been transferred, in the event that the reasons necessitating its processing cease to exist, although it has been processed in accordance with Law No. 6698 and other applicable legislation;
to object to the occurrence of a result against you by analyzing the data processed solely through automated systems; and
to claim compensation for the damage arising from the unlawful processing of your personal data.
If you would like to get more information on these matters and review our policies, you may access our full disclosure form and policies at www.turkiyesigorta.com.tr, where you may submit your requests regarding your rights as set forth in Article 11 of Law No. 6698 by filling out the “Data Subject’s Application Form”. You may also submit your claims regarding your personal data within the scope of Law No. 6698, together with documents authenticating your identity as well as your petition containing your request, to our above-mentioned address in person or through a notary public, to our Registered Email address by using secure electronic signature or mobile signature or using your e-mail address previously notified to the Company and registered in our system.
* Data relating to race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, membership of associations, foundations or trade unions, health, sexual life, criminal convictions and security measures, as well as biometric and genetic data constitutes special categories of personal data.
Click for the application request form.